Sales Terms and Conditions

Return and Warranty Terms

Items purchased from Electrical.com may not be covered by the manufacturer’s warranty because Electrical.com is not an “authorized” dealer of the merchandise. However, the item is covered by Electrical.com’s 2-Year Warranty, the terms of which are set forth below.

1. Return Policy
   1. Definitions of Product Conditions
      1. NEW – Guaranteed brand new, OEM (original equipment manufacturer) products in factory original packaging. Most of our new items are sourced in large volume at steeply discounted rates from various trusted suppliers. We are intentionally not an authorized distributor for major brands so that we're not subject to their minimum pricing rules. This allows us to buy in bulk at steep discounts and pass the savings on to our customers. These items come with a full 2 year warranty
      2. NEW SURPLUS – Guaranteed new, OEM (original equipment manufacturer) products that have never been energized (had power applied to them). Sometimes these items come without factory original packaging. We often source new surplus items from new, never used, pre-constructed panel boards, cabinets, and similar assemblies. We're able to dismantle these assemblies and pull out the new equipment inside to sell at a substantial discount. New surplus products still come with a full 2 year warranty.
      3. RE-CERTIFIED – OEM (original equipment manufacturer) products that previously had power applied to them. Guaranteed to meet original specifications and certified ready for service by our PEARL certified technicians. In most cases, re-certified equipment is gently used and has undergone a full rebuild. In all cases, every re-certified items goes through a rigorous calibration and testing process to ensure it meets OEM new.
      4. SUBSTITUTE – NEW IN BOX, Substitute (Direct Replacement) products that directly replace the OEM product. Designed and engineered to meet or exceed the OEM product specifications. Guaranteed to fit and function with the OEM product application. All of our Substitute products are manufactured by trusted partners, are lab tested off the assembly line and are guaranteed with a full 2 year warranty.
      5. USED — This product has been used and is sold as-is without a warranty.
   2. Non-Warranty Returns (a) If Customer is dissatisfied with any new, new surplus, substitute, or recertified product purchased from Electrical.com, Customer may return the product within thirty (30) calendar days of the invoice date. Electrical.com must authorize all returns & exchanges. All returns and exchanges are subject to at least a 30% restocking charge. Electrical.com does not accept returns of product based on the date manufactured or the cosmetic condition of product or packaging. Refunds will be issued only upon receipt, inspection, and testing as appropriate. (b) Authorized returns outside the 30 day period, may or may not be returnable with up to a 100% restocking charge. (c) If the customer needs to make a non-warranty return claim please contact Electrical.com at [email protected] or call (877) 999-7077 for an RA number prior to any return. (d) All items must be returned in purchased condition and accompanied by an RA number. Any testing or electrical energization of new or new surplus material voids the return. (e) It is the customer's responsibility to pay shipping charges incurred when returning a non-warranty item.
2. Warranty Return Policy Items purchased from Electrical.com may not be covered by the manufacturer’s warranty because Electrical.com is not an “authorized” dealer of the surplus merchandise. However, the item is covered by Electrical.com’s 2-Year Warranty, the terms of which are set forth below.
   1. Electrical.com warrants that the good(s) sold pursuant to a particular order (“Goods”) shall be free from defects in materials and workmanship for a period of two (2) years from the date the customer is invoiced for the Goods (“the Warranty Period”). The foregoing warranty shall only be applicable to Goods stored, installed, handled, operated, or otherwise used under normal conditions.
   2. All warranties issued are provided by Electrical.com, not the manufacturer. All warranties issued herein are non-transferable without Electrical.com’s prior written consent.
   3. If, during the Warranty Period, a customer wishes to make a claim under Section 2.1 (“Warranty Claim”), the customer shall provide notice using the following methods: (a) Email: [email protected]; (b) Phone: (877) 999-7077
   4. Upon receipt of a Warranty Claim, Electrical.com will issue a Return Authorization Number (“RA”). Electrical.com will not accept any Warranty Claim without a valid RA.
   5. Freight and rush fees for Goods returned under Warranty Claims shall remain the responsibility of the customer.
   6. Electrical.com’s obligation shall be limited to the repair or replacement, in Electrical.com’s sole discretion, of any such Good (or part/component thereof as Electrical.com determines) free of charge to the customer. If Electrical.com determines that the Good cannot be repaired or replaced, Electrical.com shall credit the customer’s account in an amount equal to the sum the customer paid for it.
   7. Any warranty claim must be received before the end of the Warranty Period, together with return of the Good within this same period, and must include Electrical.com’s RA number.
   8. This warranty is given in lieu of any other warranties, either express or implied, including that Electrical.com disclaims any warranty of merchantability, fitness for a particular purpose and/or non-infringement. In no event shall Electrical.com be liable for any damages except actual damages up to, but not exceeding, the amount the customer paid to Electrical.com for the particular Good. Further, Electrical.com shall not be liable for any special damages including consequential damages, incidental damages, lost profits, or lost revenue.
      1. Rockwell Disclaimer: The product is used surplus. Electrical.com is not an authorized surplus dealer or affiliate for the Manufacturer of this product. The product may have older date codes or be an older series than that available direct from the factory or authorized dealers. Because Electrical.com is not an authorized distributor of this product, the Original Manufacturer’s warranty does not apply. While many Allen-Bradley PLC products will have firmware already installed, Electrical.com makes no representation as to whether a PLC product will or will not have firmware and, if it does have firmware, whether the firmware is the revision level that you need for your application. Electrical.com also makes no representations as to your ability or right to download or otherwise obtain firmware for the product from Rockwell, its distributors, or any other source. Electrical.com also makes no representations as to your right to install any such firmware on the product. Electrical.com will not obtain or supply firmware on your behalf. It is your obligation to comply with the terms of any End-User License Agreement or similar document related to obtaining or installing firmware.
3. Repaired Products: Items repaired by Electrical.com may not be covered by the manufacturer’s repair warranty because Electrical.com is not an affiliated service center with any manufacturer. However, the item is covered by Electrical.com’s 2-Year Warranty, the terms of which are set forth below.
   1. Electrical.com warrants that the components repaired pursuant to a particular repair order (“Repaired Goods”) shall be free from defects in materials and workmanship for a period of two (2) years from the date the customer is invoiced for the Repaired Goods (“the Warranty Period”). The foregoing warranty shall only be applicable to Repaired Goods stored, installed, handled, operated, or otherwise used under normal conditions.
   2. All warranties issued are provided by Electrical.com, not the manufacturer. All warranties issued herein are non-transferable without Electrical.com’s prior written consent.
   3. If during the Warranty Period, a customer wishes to make a claim under Section 3.1 (“Warranty Claim”), the customer shall provide notice using the following methods: (a) Email: [email protected]; (b) Phone: (877) 999-7077
   4. Upon receipt of a Warranty Claim, Electrical.com will issue a Return Authorization Number (“RA”). Electrical.com will not accept any Warranty Claim without a valid RA.
   5. Freight and rush fees for goods returned under Warranty Claims shall remain the responsibility of the customer.
   6. Electrical.com’s obligation shall be limited to the repair or replacement, in Electrical.com’s sole discretion, of any such Repaired Good (or part/component thereof as Electrical.com determines) free of charge to our customer. If Electrical.com determines that the Repaired Good cannot be repaired or replaced, Electrical.com shall credit the customer’s account in an amount equal to the sum paid for the Services.
   7. Any warranty claim must be received before the end of the Warranty Period, together with return of the Good within this same period, and must include Electrical.com’s RA number.
   8. This repair warranty does not apply to goods repaired pursuant to a Warranty Claim authorized by Section 2.
   9. This warranty is given in lieu of any other warranties, either express or implied, including that Electrical.com disclaims any warranty of merchantability, fitness for a particular purpose and/or non-infringement. In no event shall Electrical.com be liable for any damages except actual damages up to, but not exceeding, the amount paid to Electrical.com for the Repaired Good. Further, Electrical.com shall not be liable for any special damages including consequential damages, incidental damages, lost profits, or lost revenue.
      1. Rockwell Disclaimer: The product is used surplus. Electrical.com is not an authorized surplus dealer or affiliate for the Manufacturer of this product. The product may have older date codes or be an older series than that available direct from the factory or authorized dealers. Because Electrical.com is not an authorized distributor of this product, the Original Manufacturer’s warranty does not apply. While many Allen-Bradley PLC products will have firmware already installed, Electrical.com makes no representation as to whether a PLC product will or will not have firmware and, if it does have firmware, whether the firmware is the revision level that you need for your application. Electrical.com also makes no representations as to your ability or right to download or otherwise obtain firmware for the product from Rockwell, its distributors, or any other source. Electrical.com also makes no representations as to your right to install any such firmware on the product. Electrical.com will not obtain or supply firmware on your behalf. It is your obligation to comply with the terms of any End-User License Agreement or similar document related to obtaining or installing firmware.

Sales Tax

All merchants located outside California, Colorado, or Texas are not subject to any sales tax. However, in the event that you are purchasing product outside of Colorado and having it shipped direct to a Colorado address, sales tax may apply.

By law we are required to charge applicable sales tax for all transactions performed within the state of Colorado for those who are not tax exempt. All tax exemption forms must be on file at Electrical.com in order to perform tax exempt transactions.

Sales Policy

At Electrical.com we price our products based on the OEM price in correlation with the products condition. Prices are updated daily to guarantee you the best value.

Shipping Policy

All orders less than 150 lbs. will be shipped via UPS. All bulky and overweight items will be shipped freight with a common carrier. Shipping insurance must be requested at time of sale. All shipping and handling charges will be billed to customer's place of business unless specified otherwise. If you wish to have items shipped on your account, you must provide all account information and instructions at the time of sale. Packaging and handling costs may still apply. We can accommodate shipments on just about any carrier, and we ship worldwide.

Credit Terms

Account terms may be established with an approved credit application. Payment terms are setup at Net 30 days unless otherwise specified. A fee of 1.5% will be applied to all accounts that go unpaid beyond their set terms.

Repair Policy

All products sent in for repair work require an approved RO (repair order) number. All products that are not packaged properly and suffer damage are not the responsibility of Electrical.com.

Additional Terms

All customers and vendors agree to the terms and conditions printed on all Electrical.com invoices, quotes, purchase orders and sales order forms. As well as all other official forms and documents we use in correspondence.